Privacy Policy

Who We Are

adam HTT Limited t/a adam is a limited liability company registered in England and Wales with registered number 7718565 and its registered office at 249 Midsummer Boulevard, Milton Keynes, MK9 1EA, United Kingdom. When we refer to “we”, “us”, “our” or “adam” we are referring to adam HTT Limited.

Statement of Privacy and Acceptance of The Privacy Policy

adam is committed to safeguarding and preserving your privacy when you visit our websites and applications (including, www.useadam.co.uk, www.sproc.net, demand.sproc.net etc. – collectively the “Applications”) and provide us or one of our customers or accredited suppliers with information or communicate electronically with us.

Our data protection policies articulate our privacy commitments to our customers, accredited suppliers and service users and these are updated in line with legislative and regulatory requirements.

This Privacy Policy governs the collection and usage by us of your personal information (this means any information which personally identifies you e.g. your email address, name etc).your “Personal Data”. By continuing to use our Applications, you consent to the data practices as described in this Privacy Policy.


Data Protection Officer

Our Data Protection Officer can be reached at data.protection@useadam.co.uk


Changes to this privacy policy

This policy was last updated on 20th April 2018.

Please note that from time to time we may update this Policy. Any amendments will be published to this page so please do return and review this Policy regularly. If the changes are significant, we may provide a more prominent notice or get your consent, as required by law.

If we plan to use personal data for a new purpose, we will update our privacy policy and communicate the changes to individuals before starting any new processing.


Sources of personal data
We receive personal data from:
  • Our Customers
  • Our Accredited Suppliers
  • Prospective Suppliers

Our Customers
Collection of Personal Data
We collect:
  • Information that you provide by filling in forms within the Applications, such as information provided by you or which you provide on behalf of a service user.
  • Information provided to us when you communicate with us directly for any reason
  • Information about your use of our services
  • Details of your visits to Applications and the resources that you access, including, but not limited to, traffic data, location data, and other communication data for example the web browser you use when accessing our Applications

Categories of Personal Data
We may receive the following categories of personal data about you or in regard to your service users which you may provide on their behalf:
  • Personal data – e.g. name, email address, address, post code etc.
  • Sensitive personal data – e.g. care plans, gender, health records etc.

How we use your information
The information you provide is used primarily to enable us to provide or support the provision of services to you. We will use your personal information for a number of purposes including:
  • To provide our services or online content, to inform you about our services or online content and to deal with your requests and enquiries;
  • For service administration purpose, which means that we may contact you for reasons related to the service you have signed up for (e.g. to provide you with password reminders, to notify you of system maintenance, to notify you of updates to our Privacy Policy);
  • We may aggregate data (so that no individuals are identified) to inform on wider trends which may be used for marketing, strategic development and management information reporting; and
  • For processing and storing for example, we may be engaged in the processing and concluding of your requirement; the processing of your payment transactions and the provision of support services.

Any personal data which is entered into our Applications will only be processed in accordance with the written instructions and purpose within our contract for the Applications.


Basis for processing

Our lawful basis for processing is subject to contract between us (adam) and you (the Customer).


Retention period

We will retain the Personal Data for the duration of our contract with you.


Our Accredited Suppliers & Prospective Suppliers
Collection of Personal Data
We collect:
  • Information that you provide by filling in forms within the Applications, such as information provided by you or which you provide on behalf of a service user.
  • Information provided to us when you communicate with us directly for any reason
  • Information about your use of our services
  • Details of your visits to Applications and the resources that you access, including, but not limited to, traffic data, location data, and other communication data for example the web browser you use when accessing our Applications

Categories of Personal Data
We may receive the following categories of personal data about you or in regard to your service users which you provide on their behalf:
  • Personal data – e.g. name, email address, address, post code
  • Sensitive personal data – e.g. care plans, gender, health records

How we use your information
The information you provide is used primarily to enable us to provide or support the provision of services to you. We will use your personal information for a number of purposes including:
  • To provide our services or online content, to provide you with information about them and to deal with your requests and enquiries.
  • For service administration purpose, which means that we may contact you for reasons related to the service you have signed up for (e.g. to provide you with password reminders, to notify you of system maintenance, to notify you of updates to our Privacy Policy)
  • We may also use and disclose information in aggregate (so that no individuals are identified) for marketing, strategic development and management information reporting;
  • For processing and storing for example, we may be engaged in the processing and concluding of your offer; the processing of your payment transactions and the provision of support services.

Basis for processing

Our lawful basis for processing is through consent which you actively provide via a tick box during the onboarding process.


Retention period

We may retain archived copies of your information as required by law or for legitimate business purposes (including to help address fraud).


How and when do we share information?

We may share your information where we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights or property of the public or any person; or to detect, prevent or otherwise address fraud or security issues.

Where applicable we may disclose your personal data to an affiliated company in order to run our business. All affiliated companies are subject to equivalent data protection policies and procedures.

We may share your information where it is necessary to provide you with a service you have expressly requested.

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.


How do we keep your personal data secure?

Sending information over the internet is generally not completely secure, and therefore we can’t guarantee the security of your data while it’s in transit. Transmission of such data is therefore entirely at your own risk. We have procedures and security features in place to keep your data secure once we receive it.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Where we have given you (or where you have chosen) a password so that you can access certain parts of our Applications, you are responsible for keeping this password confidential. You should not at any time share your username or password with third parties to allow them to access Applications. If you become aware of any unauthorised use of the Applications you should contact us immediately in order that we may take the appropriate steps. You should only use your own password and login details to access the Applications and should not share those login details and passwords with any third parties or allow any third parties to access your own device when logged in.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our Applications will be encrypted to ensure its safety.


Using our Live Chat service

We use a third party provider, LiveAgent to supply and support our Live Chat service, which we use to handle your queries in real time.

If you use the Live Chat service we will collect your name, email address (optional) and the contents of your Live Chat session. This information will be retained for duration of our contract with LiveAgent.

Here is a link to LiveAgent’s Privacy Policy: https://www.ladesk.com/security-privacy-policy/


People who call our helpline

We use a third party provider, Elite Telecom to supply the infrastructure for our support helpline. Elite Telecoms is under contract with adam to provide this service.

If you call our support helpline we will collect your calling line identification and a recording of your call. During your call we may collect your name and email address to enable us to assist you with your enquiry. This information is utilised for aggregate management information and to monitor the quality of our support services. This information shall be retained on secure servers for the duration of our contract with Elite Telecom.

Here is a link to Elite Telecom’s general Privacy Policy: http://www.elitetelecoms.com/privacy-policy


Transfers outside UK
adam does not operate outside of England and Wales currently.

Your rights

Under the GDPR 2016, you have the following rights in regard to the personal data we hold about you:
Right to access
You have the right to request details of the personal data we hold about you.
Right to rectification
You have the right to request rectification of your personal data.
Right to be forgotten
You have the right to request the erasure of your personal data.
Right to restrict processing
You have the right to request the restriction or suppression of processing of your personal data.
Right to data portability
You have the right to request a copy of your personal data in a commonly used and machine readable form.
Right to object
You have the right to object to the use of your personal data for direct marketing.
Right to lodge a complaint with supervisory authority
You also have the right to lodge a complaint with your data protection supervisory authority. If you are based in the UK, this is the Information Commissioner’s Office.

Exercising your rights

Should you wish to exercise your above rights, please contact our Data Protection Officer with details of your request via email to data.protection@useadam.co.uk

We may ask you to verify your identity using reasonable means, i.e. requesting you provide a proof of identity document. If we have asked you to verify your identity, we will proceed with your request upon completion of verifying your identity.

We will respond to your request within one calendar month from the day we receive your request.

If we need to extend our response period to fulfil your request we will inform you within one month of the receipt of the request and explain why the extension is necessary. We will only extend the period by a further two months.

We shall respond to your request free of charge unless your request is found to be manifestly unfounded or excessive in which case we will charge you a reasonable fee. This fee will be to cover the administrative costs of complying with your request only. If we have advised that a reasonable fee is chargeable, we will not proceed with your request until we have received the fee.


Refusing to respond

If we refuse to respond to a request because it is manifestly unfounded, excessive or we have an exemption, we will write to you and explain our decision.

If you disagree with our decision you also have the right to lodge a complaint with your data protection supervisory authority. If you are based in the UK, this is the Information Commissioner’s Office. You have the right to seek a judicial remedy.


Certifications & Accreditations

We are committed to ensuring that your information is secure We have stringent physical, electronic and managerial procedures to safeguard and secure your data.

We are ISO 27001 Accredited. The scope covers how we manage information security in providing commissioning tools for procurement of complex services in the public sector.

adam HTT Limited is registered with the Information Commissioner’s Office (ICO) under registration number: ZA104405

Penetration Testing

We commission regular independent penetration testing of our infrastructure to ensure that we keep our Applications free from vulnerabilities.


Marketing

adam may use your data to inform you of other products or services available from adam where you have consented to receive such communications.

adam may also contact you via surveys to conduct research about your experience and opinion of the current services or of potential new services that may be offered.

You may stop the receiving of future promotional emails from adam by following the specific instructions to opt out in the email you receive. These instructions explain how to stop receiving such emails.


Cookies

Cookies are small text files that are stored on your web browser in order to enable your complete usage of the Applications. They temporarily create a unique user number to track your usage for each session and to make sure that the Applications work for you at your appropriate administration levels. The Applications will store the minimal number of cookies required per session and only those that are essential for your operation of the Applications.

You have the ability to accept or decline cookies through your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you will not be able to use our websites and applications.

The table below explains the cookies we use and why.

Cookie Expires Purpose
_AntiXsrfToken End of session This cookie is an anti-forgery cookie which is used to prevent requests against malicious sites. This is used for security purposes.
ASP.NET_SessionId End of session This is required to record the .Net user session token.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org .

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout .


How to Contact Us

We welcome any queries, comments or requests you may have regarding this Privacy Policy.

Please do not hesitate to contact us by emailing us at enquiries@useadam.co.uk or in writing to 249 Midsummer Boulevard, Central Milton Keynes, MK9 1EA.

For all data protection queries should be referred to our Data Protection Officer at data.protection@useadam.co.uk